ksnelling2014 is taking a short break
Reviews
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Ellie on Jan 20, 2021
5 out of 5 starsArrived promptly. Very good quality. Loved the picture on the mug. Was very well-received as a Christmas present.
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Elinor on Jan 4, 2021
5 out of 5 starsbought this along with the brown one to match my 2 ferrets! Beautiful mug, looks just like my girls! arrived in lovely eco friendly box too!
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Elinor on Jan 4, 2021
5 out of 5 starsBeautiful mug, looks just like my Ferret! arrived in lovely eco friendly box too!
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Ruth on Dec 29, 2020
5 out of 5 starsLovely quirky little boxes. Bought two for my sister for Christmas, but then kept one for myself! Arrived quickly despite Christmas/covid storm. Excellent experience!
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Shop policies
Accepted payment methods
Returns & exchanges
Cancellations
Shipping
I am currently sending out orders on twice a week.
For all UK orders I send out via 2nd Class post, International orders are send via standard airmail, both these services are not traceable so I highly recommend upgrading to a tracked service available at checkout.
Estimated delivery times (outside peak times i.e. Christmas)
UK - 2-3 working days
Europe - 3-21 working days
Rest of the world - 7-28 working days
Please note delivery times may exceed the above estimates, international orders can take up to 6 weeks to arrive.
There is always a risk of international orders getting delayed at customs which is completely out of my control.
*Please note these are only guidelines given by the Royal Mail so these times given are no guarantee!
I cannot be held responsible for items that get lost in transit. If you would like items to be sent out tracked or signed please pick the option at checkout or contact me directly.
PLEASE ensure your shipping address is correct at checkout as I cannot be held responsible for sending to a wrong address.
INTERNATIONAL:
Any custom tax charges that occur by shipping internationally are to be covered by the customer (but i have yet to hear of a problem)
Privacy
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Kimberley Snelling, am the data controller of your personal information. If you have any questions or concerns, you may contact me at kimberleysnelling [!at] gmail.com or message me direct on here.